Live / Mobile
These Terms & Conditions govern every interaction you have with hh98 — from opening your account to making a wallet transaction via bKash or Rocket. Access to the platform and its content depends on your local law and eligible regions, so read these terms carefully before you start.
By creating an account on hh98 and using any part of the platform — the game lobby, your account wallet, payment flows including bKash and Rocket, or any content we publish — you accept these Terms & Conditions in full. If any part of these terms conflicts with the laws of your jurisdiction, the applicable local law takes precedence and that specific clause will not apply to you. We update these terms when our services or obligations change. When we do, the revised version is posted on this page and takes effect immediately. Continued use of your account after a change is posted means you accept the updated terms. We do not send individual notices for every amendment, so we encourage you to check this page periodically. If you disagree with any revision, the correct step is to stop using your account and contact support to request account closure. Your bKash or Rocket transaction history remains accessible in your account wallet records even after closure, subject to our data retention schedule. Nothing in these terms removes any right you hold under applicable consumer protection law in Bangladesh or your eligible region.
These terms draw a clear line between what we govern directly and where third-party rules take over. Understanding that boundary helps you know exactly where to raise a question.
All login sessions, device continuity across mobile and browser, password resets and account verification steps fall inside these terms. We set the rules for how your account is created, maintained and closed.
Deposits and withdrawals processed through bKash or Rocket are governed here for our platform side. The payment provider's own terms apply separately to what happens on their network — we cannot override those.
Game lobby content, promotional notices on the account dashboard, and any editorial material we publish are covered by these terms. You may not reproduce, redistribute or commercially use any of it without written consent.
Links to external sites, payment gateways beyond our direct control, and game studio software are governed by those parties' own terms. We are not liable for their content, accuracy or availability once you leave the hh98 environment.
These terms are not one-sided. You hold specific, practical rights that we are obliged to honour. Your account transaction history — including every bKash and Rocket movement — is visible inside your account wallet at any time, and you can download or screenshot that record for your own use. If any account detail is incorrect, you can submit a correction request through the support channel and we will review it within the period stated in our support response policy. You can raise a formal question about how we handle your data or account at any time by contacting support in writing. We will acknowledge receipt and respond with the outcome. If you believe a term has been applied incorrectly to your account, you can dispute it — the process is described in the support section below. None of these rights require you to waive any consumer protection you hold under applicable Bangladesh law or the law of your eligible region.
Your full transaction log — bKash deposits, Rocket withdrawals and all account activity — is always accessible from the wallet section of your signed-in account.
If a name, contact detail or payment record is wrong, raise a correction request via support. We verify and update confirmed changes in line with our account maintenance process.
Any question about how a term applies to your specific account can be submitted in writing to our support team. We respond with a clear explanation, not a generic acknowledgement.
You can ask us to close your account at any time. We will process the request and confirm closure by the route you used to contact us, after completing any pending transaction checks.
If a clause in these terms is unclear, or you need to raise a dispute about how they apply to your account, use the routes below. We respond through the same channel you contact us on.
Open the chat widget from your signed-in account page to ask about any clause, a transaction query or an account correction. Available through the platform interface.
For formal written queries about these terms — including disputes, data questions or account closure requests — send a message to the support email address shown in your account dashboard.
The help section of your account area includes published policy articles. Check there first for standard questions about bKash and Rocket transaction terms or account rules.
We manage your account data and activity records in line with the obligations set out in these terms and in our separate Privacy Policy. Here is how each area works in practice.
Information — including your registered contact details and bKash or Rocket payment records — is stored and used only for account operation, transaction processing and compliance with applicable law. We do not sell your data to third parties.
We use session cookies to maintain your login across mobile and browser, so your account state is consistent when you return. You can manage cookie preferences through your browser settings; restricting them may affect account functionality.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, use the password reset path shown on the login page and contact support immediately through live chat or email.
We retain account and transaction records for the period required by applicable law and our internal compliance schedule. After your account is closed, residual data held for legal reasons is deleted once that retention period expires.
These are the questions we hear most often about how these terms apply to accounts in Bangladesh and eligible regions.
Yes. These terms apply regardless of how you access the platform — mobile browser, desktop, or any other device. Account rules, wallet transaction terms and content conditions are the same across all access methods.
Your transaction history remains viewable in your account wallet until the closure is completed. After closure, we retain records for the period required by applicable law, then delete them. You should save any records you need before requesting closure.
We post updates to this page and they take effect immediately. We do not send individual alerts for every change. Check this page periodically. Continuing to use your account after a change is posted means you accept the revised terms.
Contact support through live chat or the email address in your account dashboard. Set out the specific clause and the account action you are disputing. We will review the case and respond in writing through the same channel.
No. Where any clause conflicts with applicable consumer protection law in Bangladesh or your eligible region, local law takes precedence. Nothing in these terms removes a right you hold under applicable law.
Submit a correction request via live chat or support email, specifying exactly what needs to change. We verify the request against your account records and confirm the update once the check is complete.